Shipping Policy

Last updated October 30, 2019

Thank you for visiting and shopping at www.seatingexpert.com. Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic & International Shipping Terms

 

Shipping to Commercial Addresses

Seatingexpert.com ships only to commercial/business addresses within the continental U.S.

 

International Shipping

 

We do not ship internationally except to Canada and non-continental U.S. territories i.e. Alaska, Hawaii, and Puerto Rico. However, we can ship to your Freight Forwarding Carrier* within the United States. You can then arrange shipping from that carrier to your international location.

*In these situations, our shipping charges will only cover moving the merchandise from our warehouse to the Freight Forwarding Carrier. We do not cover charges from the Freight Forwarder to your international location.

 

Customs, Duties and Taxes

Seatingexpert.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Shipment Process

Please allow 2-3 business days of payment processing time once your order is placed. Production times will vary depending on the nature of the order, so please allow 3 - 9 business days for shipment to occur*.

 *When we give you a ship date, it is only an approximation. We cannot be bound by it but we will do our best to meet it. We try our best to accommodate special time requests but cannot guarantee a specific delivery date.

 Once the order has been shipped, we will e-mail you a notification containing the Shipping Carrier’s Information:

• Carrier’s name
• Phone Number
• Email

You can use the Shipping Carrier’s Information to coordinate your delivery time and make other necessary arrangements to receive your order.

Seatingexpert.com does not ship on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

 

Delivery Process

Once the order is close to completion, the sales agents will contact you to set up a delivery appointment. Please make sure to make any necessary arrangements in order to receive your order.

Truck drivers do not help in any way to unload the merchandise from the trucks unless it is previously arranged.

Our deliveries are tailgate delivery only. If the delivery site is without a loading dock, the truck will park in a designated loading zone nearby. We recommend a Lift Gate service for those addresses without loading docks.

If you need a Liftgate, please make sure to request it when you first submit your Quote Request or let your sales representative know when you place the order. We are not responsible for providing the liftgate if it was never requested in the quote and/or order process.

Customers can use their own carriers to pick up orders from our location. However, Seatingexpert.com is not responsible for any freight-related issues with 3rd party carriers arranged by customers.

Because most orders are shipped via LTL common freight carriers, it is the responsibility of the customer to notify us if you are shipping to a site with limited access as additional fees may apply. Ultimately, the shipping company may determine whether your location has restricted or limited access at the time of the appointment, which will result in added charges post-sale.

Customers or designated personnel must be on site during the time of delivery. A re-delivery fee or other additional service fees will be applied if the carrier attempted delivery but was unsuccessful due to incorrect delivery information or if there was nobody on site.

Customers or designated personnel are responsible for removal of any and all garbage associated with their delivery including packaging, wrapping, etc.

 

Delivery Services (Fees Will Apply)

Limited access applies to locations where a 50' truck cannot access your location. A smaller straight truck will be needed. Limited access areas include, but not limited to, hospitals, airports, farms, parks, schools, churches, hotels, military bases, construction sites, downtown areas, etc

Re-delivery fee is charged if the carrier attempted delivery but was unsuccessful due to incorrect delivery information or instructions.

Re-consignment is charged if the customer changes the location of delivery during the transit.

 

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed on your Freight Proposal and at checkout.

• Delivery delays can occasionally occur.
• We will provide a delivery estimate once we send you your proposal or at your request.
• Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

What do I need to do at the time of delivery?

Be sure to inspect merchandise for damage (damaged boxes) at the time of delivery. If you suspect damage, you must note that on the Bill of Lading, otherwise, we will not be responsible for the damage. If you absolutely can't open the boxes to check for damage - sign for concealed delivery. Also, be sure to count the merchandise to check for items lost in transit - note on the Bill of Lading.

 

Product Sample Shipping Policy

• Shipping Carrier: We ship product samples (chairs, barstools, tops, and bases) via FedEx Ground Service.
• Delivery Time: While we cannot guarantee specific delivery times, FedEx Ground Service typically takes 3-7 business days within the contiguous United States.
• Damage: Please note the following regarding damage to product samples:
• We are not liable for damage: As samples are shipped via ground service, we are not responsible for any damage that may occur during transit.
• Damage upon delivery: If you receive a sample with damaged packaging or suspect damage to the product itself, do not accept the delivery. Instead, contact the delivery company (FedEx) immediately to report the issue.
• Replacement parts: If a sample arrives with minor damage, and replacement parts are available, we may be able to provide them. However, we cannot guarantee this in all cases.
• Returns and Refunds: Samples are not returnable or refundable.

  While we take great care in packaging all orders, we acknowledge that damage can sometimes occur during shipping.